Idy:I just tried to make a reservation thru your "Instant chat" but I was being ignored for over 15 mins and no response at all. I wasn't sure that is due to the technical problem? or any other reason? I left the request on your "Instant Chat" anyway, awaiting for your confirmation. Thanks.
Administrators Back：Dear Idy, Thanks for your message. We deeply sorry that our system has been down and it is under repairing. We have made a reservation with a superior standard room (two twin beds)in East building for you. The room rate is RMB 430/room/night, complimentary one breafast. Your reservation has been confirmed. The confirmation ID is 9189060. About your request for room 3716, we will try our best to arrange for you. Again, we apologize for your unpleasant experience when trying to communicate with us. We will deal with the system as soonest possible. Thanks for your understanding and your continuous supports for our hotel. Have a nice day.